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Centre for Health Economics and Policy Analysis


Seminar to examine what matters to the patient in health care experience

03 Nov 2010

A researcher from the University of Dundee in Scotland who specializes in studying social and ethical aspects of healthcare policy and practice will deliver the CHEPA monthly seminar in November on the topic of Valuing health experiences: challenges for policy and research.

Vikki Entwistle, who holds a Personal Chair of Values in Health Care, will present for discussion a conceptual map of the many aspects of health care experience that can matter from a patient’s perspective. The conceptual map has been developed from a broad- based literature review that identified a range of aspects of health care experience that are not readily accommodated within existing frameworks for thinking about the quality of health care.

The literature review is part of ongoing research exploring questions such as which aspects of health care experience matter, which experiences should be considered as outcomes of health care, and how should they be measured and valued. The work suggests that improvement efforts related to the delivery of healthcare services may be hampered by the ways in which providers and decision makers tend to think about healthcare experiences.

Entwistle will also flag some of the challenges emerging as part of considering how to measure and apply economic techniques to generate quantitative estimates of the value of the aspects of health care experience portrayed on the conceptual map.

The seminar will be held on Nov. 17, from 12:30 to 1:30 p.m., in B-119 of the Communications Research Laboratory building.

Entwistle, who is a professor at the University of Dundee and associate director of the Social Dimensions of Health Institute, Universities of Dundee and St. Andrews, is spending the month of November as a Visiting Scholar with CHEPA. During her time here she is meeting with academics and Canadian policymakers to share information and get feedback in three main areas of research: experiences of health service use, patient participation in patient safety and involving patients in treatment decision-making.

She will also hold a special session with CHEPA-affiliated students, to provide advice on getting their work published. Entwistle has recently stepped down as editor of the journal Health Expectations, a role she held for three years, after serving as deputy editor for 10 years.

She holds both a PhD and M.Sc. in information science from City University in London, England, and a master’s degree in philosophy from Open University, based in Milton Keynes, U.K. She was the Harkness Fellow in Health Care Policy at the Harvard School of Public Health in 2003-2004, and was previously a senior research fellow at the Health Services Research Unit of the University of Aberdeen.

For more details on her background and her research, click here.






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