The Hon. Elinor Caplan, Tom Bigda Peyton and Maia MacNiven will discuss their book From Innovation to Transformation: Moving up the Curve in Ontario Healthcare, about the Health Transformation Learning Partnership (HTLP) project, in a CHEPA seminar on Wednesday May 15.
Their presentation will describe the combination of techniques used to transform three healthcare organizations in Ontario: North York General Hospital, York Central Hospital, and the South East Community Care Access Centre.
The transformational techniques include the development of balanced organizational scorecards, balanced governance scorecards, strategy maps, accountability agreements and process improvements to improve quality and safety within the organizations and enhance the organizations' ability to respond to changes. The project also used storytelling to enhance results. The results of these approaches were tracked and documented, and the lessons learned are shared in this book.
The Hon. Elinor Caplan was Ontario’s Minister of Health from 1987 to 1990. She joined federal politics in 1997 where she remained until 2004, serving as a federal cabinet minister from 1999-2003.
Caplan authored the 2005 review of Ontario Home Care Procurement Policy and Practices (The Caplan Report), the recommendations from which were accepted by government and are being implemented. Other projects include the implementation of strategies to improve the delivery of safe, quality services in the health and social services sector as well as coaching to support excellence in hospital, CCAC and regulatory governance. She also has experience working with the World Health Organization (WHO) on projects including the evaluation of the National Health Plan (NHP) of Portugal and new Health Legislation in Armenia.
Caplan was a member of the Board of the Institute of Clinical Evaluative Sciences (ICES) for six years. She is a member of the Canadian Public Health Initiative (CPHI-CIHI), a member of the Board of the Sheela Basrur Centre and a member of the Closing the Gap Advisory Committee. Caplan is also a member of The Institute of Public Administration Canada (IPAC) and works as a consultant on IPAC projects.
Tom Bigda Peyton is Managing Partner, Second Curve Systems (Boston) and was lead consultant on the HTLP project. As well as co-authoring From Innovation to Transformation, he co-wrote Transforming the Patient Experience, an IPAC case study publication that identifies lessons learned from Waves 1 & 2 of Ontario’s ED- Performance Improvement Project.
Bigda Peyton is an expert in the use of storytelling as a tool to create a culture of embracing change and transformation and works with healthcare delivery systems throughout the U.S. and Canada. He chairs the annual Innovation Expedition in Healthcare conference in Boston and the Safety Across High-Consequence Industries Conference at St. Louis University. He is an expert on the development of Safe and Ultra Safe systems and is a co-author of Safety Culture: Building and Sustaining a Cultural Change in Aviation and Healthcare. Bigda Peyton holds a doctorate in Organizational Behavior and Intervention from Harvard University.
Maia MacNiven, president of MC MacNiven Consulting, was project manager for the HTLP project. She has more than 20 years of experience providing economic, financial policy and public policy advice to both public and private sector clients. Most recently she assisted with the completion of a Roadmap for Cardiac Care Services in Ontario. Before establishing her own consulting company, MacNiven was vice-president at Thompson Gow & Associates, a public policy consulting firm. She has a Masters Degree in Economics from the University of Toronto.
The seminar will be held on Wednesday May 15 in CRLB 119 from 12:30 to 1:30 p.m. All are welcome to attend. The seminar will be available remotely for those who are unable to attend.